Zoom Dialer

[TManu]

Recently, I noticed that while using the Zoom dialer in Hubspot, it will open up the zoom app seperately and show that a call is dialing in both Hubspot (Zoom Dialer) and Zoom.us (Main app). 

Unfortunately, in Hubspot all options are greyed out and just shows the call as "Connecting" even if I am speaking with someone on the other end. It's an issue because I can't record notes during the call or update the call outcome. I have to end the call through the zoom app, wait for the call to update on hubspot contact page, then go and update the notes.

[ArisudanTiwari · Accepted solution]

Hi @TManu ,

Unfortunately, this is a known limitation with the Zoom integration in HubSpot. The issue you're seeing, where HubSpot shows the call as “Connecting” and disables in-call controls, occurs because HubSpot relies on Zoom to update the call status, and this sync isn’t always real-time.

Why It Happens:

- HubSpot shows "Connecting" because it’s waiting for a response from Zoom’s API.

- Call controls (such as notes or outcomes) are unavailable during the live call because HubSpot hasn’t received confirmation that the call has started.

- You can only log call notes and outcomes after the call ends, once Zoom sends back the call data.

Here are a few community threads that dive deeper:

https://community.hubspot.com/t5/Sales-Integrations/Zoom-Hubspot-Integration-Sync-Problem-for-some-u...

https://community.zoom.com/t5/Zoom-App-Marketplace/HubSpot-Integration-call-activity-is-being-logged...

What you can try: 

- Use the Zoom desktop app to make the call, then log notes and outcomes manually in HubSpot after the call syncs.
- Explore alternative calling tools like HubSpot’s native calling, Aircall, JustCall, or other integrations with stronger in-call controls.
- Track updates from Zoom and HubSpot, especially as Zoom Phone and HubSpot's CRM integrations continue to evolve.

Also, I’d highly recommend adding or upvoting this idea in the HubSpot Ideas forum to help prioritize improvements: 

• Upvote existing Zoom Phone integration ideas

• Or submit a new feature request

Hope this helps clarify things! Let me know if you’d like help exploring alternate dialers.

[JessicaBaskey · Accepted solution]

Hi @TManu,

HubSpot’s Zoom dialer opens the Zoom app separately, and sometimes HubSpot loses track of the call status—so it gets stuck on “Connecting” and you can’t update notes or call outcome until the Zoom call ends.

Try using Zoom’s web client instead of the desktop app, and make sure both apps are updated. Always end the call in Zoom, not HubSpot, so it syncs properly.

For now, notes after the call are safest. Hopefully they fix this soon!

Best,

Jess

[ArisudanTiwari · Accepted solution]

Hi @TManu ,

Unfortunately, this is a known limitation with the Zoom integration in HubSpot. The issue you're seeing, where HubSpot shows the call as “Connecting” and disables in-call controls, occurs because HubSpot relies on Zoom to update the call status, and this sync isn’t always real-time.

Why It Happens:

- HubSpot shows "Connecting" because it’s waiting for a response from Zoom’s API.

- Call controls (such as notes or outcomes) are unavailable during the live call because HubSpot hasn’t received confirmation that the call has started.

- You can only log call notes and outcomes after the call ends, once Zoom sends back the call data.

Here are a few community threads that dive deeper:

https://community.hubspot.com/t5/Sales-Integrations/Zoom-Hubspot-Integration-Sync-Problem-for-some-u...

https://community.zoom.com/t5/Zoom-App-Marketplace/HubSpot-Integration-call-activity-is-being-logged...

What you can try: 

- Use the Zoom desktop app to make the call, then log notes and outcomes manually in HubSpot after the call syncs.
- Explore alternative calling tools like HubSpot’s native calling, Aircall, JustCall, or other integrations with stronger in-call controls.
- Track updates from Zoom and HubSpot, especially as Zoom Phone and HubSpot's CRM integrations continue to evolve.

Also, I’d highly recommend adding or upvoting this idea in the HubSpot Ideas forum to help prioritize improvements: 

• Upvote existing Zoom Phone integration ideas

• Or submit a new feature request

Hope this helps clarify things! Let me know if you’d like help exploring alternate dialers.