We handle inquiries from two distinct customer groups, each with their own designated support email address. For the sake of streamlined operations, we prefer to avoid utilizing separate inboxes and pipelines. Can HubSpot workflows be initiated based on the recipient email address rather than the contact email address? For example, if a contact emails Company A's support address, trigger workflow A; if they email Company B's support address, trigger workflow B. I've explored the contact- and conversation-based trigger filters but none of them seemed right.
If the emails are being created in our conversation inbox you can create a workflow that is based in "inbox x" or "inbox y" and you can use workflow branches (more information here). Something based on matching filter criteria (If/then): manually configure multiple branches based on properties, activities, and more depending on the workflow type. You can configure this type of branch usingANDand ORcriteria to further filter enrolled records. Example uses include:
Branching enrolled contacts that have filled out a form.
Branching enrolled companies that are based in Boston ANDhave greater than three open deals.