Feb 15, 202410:50 AM - edited Feb 15, 202410:51 AM
Contributor
Workflow Automatically change ticket status when an email is sent
SOLVE
We need a ticket that has a certain status to never change status when an email is sent to a customer.
The workflow attached to the ticket email status settings cannot be edited, so cloning seems to be the best option.
However, the 'Last email date' property that is used as a re-enrollment trigger doesn't appear in the cloned version and can't be added? Is there a workaround for this?
Original Workflow Re-enrollment Triggers:
Cloned Workflow Re-Enrollment Triggers:
I can't even find 'Last Email Date' to add the trigger