Oct 8, 2019 4:47 PM
Staff have been reporting some unexpected behaviour when searching, which is obviously key for using CRM.
I found the following article which has been very helpful, but it lacks information about the Inbox. As this is chiefly where the odd behaviour has been noticed, I was wondering if anyone knew what fields are searchable in the inbox? Could it be that you're not able to search within the e-mails themselves?
I'm also starting to get the impression that the inbox isn't exactly considered core functionality by Hubspot. Conversations aren't even an available label for this post...
Oct 11, 2019 3:31 PM
The conversations tool is associated with the Service Hub. In this space on the Community there is a conversations label as well. 🙂
Regarding your question about being able to search within emails, this is currently not a functionality of the tool. For more information about what will populate in the search results, I wanted to share this resource.