The call is set to route on the user's personal number. The issue is that instead of the voicemail set in HubSpot it's running the user's personal voicemail. Any idea on how to fix this?
Hello, thank you so much for your question. Inquiries like these typically require a more detailed investigation, as the answer can vary depending on factors such as the user's permissions, how they've connected to voicemail, and other elements. The best approach is to reach out to the support team for a more tailored solution. I see you already have an open case with them, and they will be responding to you today to continue the interaction and get to the root of the issue.
Best,
Diana
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