Users Being Marked as Available After Logging Out of Hubspot
lösung
I would like to know more about why Hubspot doesn't mark users as "Away" automatically when they log out of the platform. It is very counterintuitive and our agents have a very hard time wrapping their heads around it. Often, agents assume they will be marked as away when they log out but are left as Available, and are wrongly assigned messages. This leaves customers waiting for a response and usually leads to frustration. Is there possible a workaround for this? If not, what is the logic behind this setting?
Users Being Marked as Available After Logging Out of Hubspot
lösung
I agree I have found this whole process a little bit tough and difficult to understand the logic.
While it doesn't solve your exact challenge and I'm sure you have looked at these items, here are some things I have found helpful when working around it:
Users Being Marked as Available After Logging Out of Hubspot
lösung
I agree I just spoke with support about this - how incredibly simple it would be to set a user as "away" when they log off and then as "available" when they login. I thought this would be out of the box functionality
Users Being Marked as Available After Logging Out of Hubspot
lösung
Ideally, individual user availability for conversations would be set based on a specific timeframe. I imagine something very similar to how users set their availability for the meeting tool -- identify days and hours during the week.
Users Being Marked as Available After Logging Out of Hubspot
lösung
I agree I have found this whole process a little bit tough and difficult to understand the logic.
While it doesn't solve your exact challenge and I'm sure you have looked at these items, here are some things I have found helpful when working around it: