User Ticket Permissions

[CBlake3]

I am looking to create a profile for a third party to access some of our support tickets. I can reduce their access to all other records, but I only want them to be able to see Tickets that are at a certain stage in our Pipeline. Is this possible?

[karstenkoehler · Accepted solution]

Hi @CBlake3,

I would approach this by setting setting the ticket access of these users to team-only and then using a workflow that assigns or rotates these tickets among the users of this team – but only once tickets enter pipeline stage you mentioned.

I don't think there's another way that would let you specify permissions directly for a pipeline stage, it would have to be via ticket ownership.

Best regards!