Update Status Properties - File Upload
Jun 26, 2019 3:07 PM
In editing our Support Pipeline, we are having trouble with the "File Upload" status property. When closing a ticket, we want to require the user to upload a certain file. In the support pipeline, we have the optopn to "Update Status Properties" and then to select "File Upload". However, when we actually test the ticket, we get a pop-up with a single-line text format instead of a file search button.
We checked and the "File Upload" field is Hubspot defined and its property type is "File".
Does anyone happen to know why we're getting the text field instead of our desired result of a file upload?