Update Status Properties - File Upload

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Occasional Contributor

In editing our Support Pipeline, we are having trouble with the "File Upload" status property. When closing a ticket, we want to require the user to upload a certain file. In the support pipeline, we have the optopn to "Update Status Properties" and then to select "File Upload". However, when we actually test the ticket, we get a pop-up with a single-line text format instead of a file search button. 

 

 

Screenshot (3).png

 

We checked and the "File Upload" field is Hubspot defined and its property type is "File". 

 

Does anyone happen to know why we're getting the text field instead of our desired result of a file upload?

 

Thanks!

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Community Manager

Hi @Rklinghoffer,

 

Thank you for flagging this!

 

I have reached out to the team regarding this matter and will let you know as soon as I have more information or next steps.

 

Thanks,

Jenny


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Community Manager

Hi @Rklinghoffer

 

This issue has been looked at by the team, and this issue should not happen going forward.

 

Thank you,

Jenny


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