Update - Conversations

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New Contributor

Today there was a change in the layout of the conversations, where all the interactions are on the left side.

 

Previously the interactions of the agents were left and the clients were to the right, is there any possibility of configuration for the old model?

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Community Manager

Hi @felipegomes 

 

Could you please send me a screenshot of what are you seeing on your side?

 

Thank you

Sharon

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New Contributor

Captura de tela de 2019-07-12 12-14-19.png

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Community Manager

Hey @felipegomes 

 

I apologize for the delay response, I was checking with the team this was changed because is a single way to view a conversation from any channel. 

At the moment, it won't be possible to revert to the old view. I will pass along your feedback to the team.

 

Happy Friday!

 

Best,

Sharon

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