Unassingned email conversation

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New Member

Hi,

I use my Gmail account for hubspot conversations with leads/clients, and because of that, hubspot is adding every marketing e-mail I receive on my e-mail account. That's a problem for me because I don't want hubspot to do that, if there's a potential lead, I can use the bcc forward address I created in hubspot to redirect the e-mails. How can set hubspot not to do that by default? I've used the filtering mode in the conversation settings, but I guess that's not for it, cause nothing happens.

Any advice?

 

Thanks!

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Community Manager

Hi @clausfy,

 

The conversations tool is intended to pull in every email, and while you can filter, if that is not getting all of the content removed, then the best next step may be to use a different email address as the team email. 

 

Thank you,
Jenny


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