Unable to toggle on "Ticket Properties" when creating a new form

[SZBR_IRD]

I'm using free version of Hubspot and want to create a standalone form for internal and external users to log issues and raise tickets.

When I create a new form, the "Support" template is not available to me in the list of templates.

If I move forward with blank template, I am unable to toggle on "Ticket Properties" - it just shows a 🚫 sign when I hover my mouse over the toggle button.

Is there some other setting that I need to modify for this option to become available? Or is it simply not available in the free version of Hubspot?

[LouiseHare · Accepted solution]

Hi @SZBR_IRD ,

Unfortunately Tickets aren't available in the free version of HubSpot.

Thanks,

Louise Hare she/her

Freelance HubSpot Expert

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