Unable to join account

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New Member

We have a user that keeps getting the error 'You do not have access to this account' when they click on the invitation link sent to them by the super admin of the account. 

Any idea why this might be happening?

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Community Manager

Hey @AbbyJ 

 

I am wondering if your user is still experiencing this issue.  If so, can you please try logging in through different browsers through an incognito window? 

 

Let me know if this worked.

 

Thank you

Sharon

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