Unable to See User in Ticket Owner Dropdown in HelpDesk
SOLVE
Hi all,
I am trying to add a user as a selection in the Ticket Owner property in HelpDesk but am unable to see their name in the dropdown menu.
Here are the steps I’ve already taken:
1. Added the user in HubSpot Users & Teams with a View Only seat. 2. Added them as a contact under Associated Contacts. 3. Added their company in Associated Companies.
Despite these actions, the user does not appear in the Ticket Owner dropdown.
Unable to See User in Ticket Owner Dropdown in HelpDesk
SOLVE
Hey there @dtg001 (thanks for the tag @Jaycee_Lewis) My understanding of the view only seats and core seats would be that, in order to be a record owner (because that would come with powers to edit, etc.), you'd have to be a core seat user. Therefore, a view-only seat wouldn't be available as a ticket owner.
In order to confirm this, I'd suggest seeing if other view-only seat folks are available as an option. I'd imagine they won't be.
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
Unable to See User in Ticket Owner Dropdown in HelpDesk
SOLVE
Hey there @dtg001 (thanks for the tag @Jaycee_Lewis) My understanding of the view only seats and core seats would be that, in order to be a record owner (because that would come with powers to edit, etc.), you'd have to be a core seat user. Therefore, a view-only seat wouldn't be available as a ticket owner.
In order to confirm this, I'd suggest seeing if other view-only seat folks are available as an option. I'd imagine they won't be.
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
Unable to See User in Ticket Owner Dropdown in HelpDesk
SOLVE
Hi, @dtg001👋 Thanks for your question. I'd like to invite some of our brilliant community members to the conversation — hey @danmoyle@Josh@franksteiner79 , have you run into this issue before?