Tickets & Conversations

KHaworth
Participant

Trouble with Ticket Description Cutting Off During Export

SOLVE

I am in the process of exporting my ticket view records and the description column in the CSV export doesnt always fully populate. Anyone else have this issue or know how to resolve?

 

I am guessing it is because of the carriage return in the description and it thinks the description is complete. Any ideas on how to fix for a multi ticket export?

0 Upvotes
1 Accepted solution
elizheleva
Solution
Top Contributor | Platinum Partner
Top Contributor | Platinum Partner

Trouble with Ticket Description Cutting Off During Export

SOLVE

Hi, @KHaworth ,

 

I just tested on my demo account and even if there is a ticket description with a carriage return, it still gets the full content of it.

 

Could you please, perhaps provide a screenshot of the export you're getting, so I can validate that I'm doing the same thing and see if I can replicate it, and thus fix?

 

Thanking you,

Eli


Eli Zheleva
Chief Problem solver @ crmsquad | Hubspot Trainer | Hubspot Partner | Community Champion
Still need help? Book a free call with me

Did my post help answer your query? Help the community by marking it as a solution.



View solution in original post

0 Upvotes
2 Replies 2
elizheleva
Solution
Top Contributor | Platinum Partner
Top Contributor | Platinum Partner

Trouble with Ticket Description Cutting Off During Export

SOLVE

Hi, @KHaworth ,

 

I just tested on my demo account and even if there is a ticket description with a carriage return, it still gets the full content of it.

 

Could you please, perhaps provide a screenshot of the export you're getting, so I can validate that I'm doing the same thing and see if I can replicate it, and thus fix?

 

Thanking you,

Eli


Eli Zheleva
Chief Problem solver @ crmsquad | Hubspot Trainer | Hubspot Partner | Community Champion
Still need help? Book a free call with me

Did my post help answer your query? Help the community by marking it as a solution.



0 Upvotes
KHaworth
Participant

Trouble with Ticket Description Cutting Off During Export

SOLVE

Thank you so much for responding Eli. Much appreciated! I am also seeing the full content now in the description as well. Thank you, this is resolved!

0 Upvotes