Pour pouvoir utiliser ces forums, JavaScript doit être installé et activé. JavaScript semble être désactivé ou non pris en charge par votre navigateur. Veuillez consulter les fichiers d'aide de votre navigateur pour savoir comment activer JavaScript.

Tickets & Conversations

Rechercher Tickets & Conversations pour des solutions ou poser une question

Tracking Conversations Handled By BOTs

Résolue

Hi! Does anyone know if there is a way to track the number of conversations handled by a chatbot vs. representatives?

1 Solution acceptée

Tracking Conversations Handled By BOTs

Résolue

hope you are doing well.

Perhaps you can use this 2 standard reports of HubSpot

Conversations Source_HubSpotConversations Rep_HubSpot

Then you can edit the report

and use this filters

Chatbot Report Filter-Andimol

Hope this Helps

María Lucila Abal | COO Andimol

HubSpot Expert, Community Champion & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

Voir la solution dans l'envoi d'origine

1 Réponse

Tracking Conversations Handled By BOTs

Résolue

hope you are doing well.

Perhaps you can use this 2 standard reports of HubSpot

Conversations Source_HubSpotConversations Rep_HubSpot

Then you can edit the report

and use this filters

Chatbot Report Filter-Andimol

Hope this Helps

María Lucila Abal | COO Andimol

HubSpot Expert, Community Champion & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.