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Tracking Conversations Handled By BOTs

lösung

Hi! Does anyone know if there is a way to track the number of conversations handled by a chatbot vs. representatives?

1 Akzeptierte Lösung

Tracking Conversations Handled By BOTs

lösung

hope you are doing well.

Perhaps you can use this 2 standard reports of HubSpot

Conversations Source_HubSpotConversations Rep_HubSpot

Then you can edit the report

and use this filters

Chatbot Report Filter-Andimol

Hope this Helps

María Lucila Abal | COO Andimol

HubSpot Expert, Community Champion & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

Lösung in ursprünglichem Beitrag anzeigen

1 Antwort

Tracking Conversations Handled By BOTs

lösung

hope you are doing well.

Perhaps you can use this 2 standard reports of HubSpot

Conversations Source_HubSpotConversations Rep_HubSpot

Then you can edit the report

and use this filters

Chatbot Report Filter-Andimol

Hope this Helps

María Lucila Abal | COO Andimol

HubSpot Expert, Community Champion & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

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