Tracking Conversations Handled By BOTs

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Occasional Contributor

Hi! Does anyone know if there is a way to track the number of conversations handled by a chatbot vs. representatives?

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Esteemed Contributor | Gold Partner

Hi @A-Hubs23 

hope you are doing well.

Perhaps you can use this 2 standard reports of HubSpot

Conversations Source_HubSpotConversations Source_HubSpotConversations Rep_HubSpotConversations Rep_HubSpot

 

Then you can edit the report

and use this filters

Chatbot Report Filter-AndimolChatbot Report Filter-Andimol

 

Hope this Helps

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