La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
I need some assistance on how I can distrubute tickets to various team members via their email. An example of what I mean, say a customer wants to close their account so a ticket is raised, the ticket is then automatically emailed to our development team instructing them to close the customers account. I hope this makes sense?
Contributeur de premier rang | Partenaire solutions Platinum
Tickets to email
Résolue
Hi Jaaims,
I am happy to help and try resolve this for you.
I have been into my own portal and tried to re-create this for you using a workflow and think I have found a possible solution you may need to test out:
1) Enrollment: This would need to be defined by how you count a contact wanting to close their account
2) Send Internal Email: Choose the development team members you would like this email to get sent to. You can then include text to instruct the development team to close the contacts account.
Please let me know if this doesn't make sense and I am happy to explain further.
Contributeur de premier rang | Partenaire solutions Platinum
Tickets to email
Résolue
Hi Jaaims,
I am happy to help and try resolve this for you.
I have been into my own portal and tried to re-create this for you using a workflow and think I have found a possible solution you may need to test out:
1) Enrollment: This would need to be defined by how you count a contact wanting to close their account
2) Send Internal Email: Choose the development team members you would like this email to get sent to. You can then include text to instruct the development team to close the contacts account.
Please let me know if this doesn't make sense and I am happy to explain further.
