Tickets & Conversations

Jaaims
Miembro

Tickets to email

resolver

Hi, 

 

I need some assistance on how I can distrubute tickets to various team members via their email. An example of what I mean, say a customer wants to close their account so a ticket is raised, the ticket is then automatically emailed to our development team instructing them to close the customers account. I hope this makes sense?

 

Many thanks,

Jaaims

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1 Soluciones aceptada
ElyshaShave
Solución
Colaborador líder | Partner nivel Diamond
Colaborador líder | Partner nivel Diamond

Tickets to email

resolver

Hi Jaaims, 

 

I am happy to help and try resolve this for you. 

 

I have been into my own portal and tried to re-create this for you using a workflow and think I have found a possible solution you may need to test out:

 

1) Enrollment: This would need to be defined by how you count a contact wanting to close their account 

 

2) Send Internal Email: Choose the development team members you would like this email to get sent to. You can then include text to instruct the development team to close the contacts account. 

 

Please let me know if this doesn't make sense and I am happy to explain further.

 

 

Thanks,

Elysha Shave

Inbound Specialist

BBDBoom.com

 

Ver la solución en mensaje original publicado

1 Respuesta 1
ElyshaShave
Solución
Colaborador líder | Partner nivel Diamond
Colaborador líder | Partner nivel Diamond

Tickets to email

resolver

Hi Jaaims, 

 

I am happy to help and try resolve this for you. 

 

I have been into my own portal and tried to re-create this for you using a workflow and think I have found a possible solution you may need to test out:

 

1) Enrollment: This would need to be defined by how you count a contact wanting to close their account 

 

2) Send Internal Email: Choose the development team members you would like this email to get sent to. You can then include text to instruct the development team to close the contacts account. 

 

Please let me know if this doesn't make sense and I am happy to explain further.

 

 

Thanks,

Elysha Shave

Inbound Specialist

BBDBoom.com