Are tickets common problems or inquiries so I have
for example:
if a customer asked me to downgrade his monthly plan and I created a ticket for it for CS rep
is it now a general ticket that I can assign in the future more contacts that will ask for the same thing?
or in this case it's not general.
and an example for general ticket will be a bug in certain use that specific user reported, and maybe after few hours/days more users reported the same - so I am associating everyone of them in order to update each one when its resolved
Tickets are objects that can be associated with certain contacts and/or companies. As such they are intended to be specific to the individual.
You could, probably, assign the same ticket to multiple contacts/companies, but that wouldn't make sense as the ticket couldn't then progress through the ticket pipeline from creation through to resolution.
Tickets are objects that can be associated with certain contacts and/or companies. As such they are intended to be specific to the individual.
You could, probably, assign the same ticket to multiple contacts/companies, but that wouldn't make sense as the ticket couldn't then progress through the ticket pipeline from creation through to resolution.