Tickets - general or specific?SOLVE
Oct 13, 2019 3:51 AM
I got a little confused with tickets.
Are tickets common problems or inquiries so I have
if a customer asked me to downgrade his monthly plan and I created a ticket for it for CS rep
is it now a general ticket that I can assign in the future more contacts that will ask for the same thing?
or in this case it's not general.
and an example for general ticket will be a bug in certain use that specific user reported, and maybe after few hours/days more users reported the same - so I am associating everyone of them in order to update each one when its resolved
please clarify the mess
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