Ticket owner matching contact ownerSOLVE
I'm wondering if I can set up HubSpot's Service Hub in a way that incoming tickets of existing customers (already having a contact in our CRM) automatically get assigned to the owner of the matching contact; while the rest (i.e. not yet registered among existing customer contacts) gets listed as unassigned (or we set-up workflow-based auto-assigment, etc.)
Would this owner matching possible for existing customers?
Thanks for advising.
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