Ticket automation triggers from closing conversations in the inboxSOLVE
Jun 3, 2020 4:32 AM
I have been into my portal and found a potential fix that would require some testing on your part. To create this workflow:
Enrolment: Ticket Status is any of Closed (Re-enrolment turned on)
If/Then Branch: Last customer reply date has been updated in the last 1 day
Yes Side: Create Ticket
Let me know if this works for you, if not, I am more than happy to look into this further.