Ticket Workflow - Timed alerts - HELP!

New Contributor

Hi! I was hoping someone would be able to help me!! 


I have created a number of ticket-based workflows to send Ticket Owners an alert depending on the ticket status and how much time they have to close the ticket. These workflows are set between 8:30 and 5pm Monday to Friday. (See images below.)

Example of one workflow:
Screen Shot 2019-11-15 at 09.35.26.png


Example of the time frame:

Screen Shot 2019-11-15 at 09.35.15.png


And the following morning the team receives this:





Is there any way to fix this? And is there any way to amend these workflows to include the time of day??


For example. If this Mid/High ticket comes in at 2pm, it needs to be resolved by 5pm. Meaning there are only 3 hours to resolve this ticket compared to the 5 hours one would have if it came in at 12.


I need to be able to determine this in my workflows because right now, the workflows continue and aren’t accurate. 


All the best,



2 Replies 2
Community Manager

Hi @Kayleigh_Walter,


Have you partnered with HubSpot technical support regarding this matter? 


If something is not working as expected, reaching out to technical support will be the best next step.


Thank you,

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Regular Contributor

Hi @Kayleigh_Walter ,


Did you ever find a solution for this? I am having the same issue and haven't been able to find a resolution.


Thank you,