Ticket Workflow - Timed alerts - HELP!

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Hi! I was hoping someone would be able to help me!! 

 

I have created a number of ticket-based workflows to send Ticket Owners an alert depending on the ticket status and how much time they have to close the ticket. These workflows are set between 8:30 and 5pm Monday to Friday. (See images below.)


Example of one workflow:
Screen Shot 2019-11-15 at 09.35.26.png

 

Example of the time frame:

Screen Shot 2019-11-15 at 09.35.15.png

 

And the following morning the team receives this:

 

Hubspot.JPG

 

 

Is there any way to fix this? And is there any way to amend these workflows to include the time of day??

 

For example. If this Mid/High ticket comes in at 2pm, it needs to be resolved by 5pm. Meaning there are only 3 hours to resolve this ticket compared to the 5 hours one would have if it came in at 12.

 

I need to be able to determine this in my workflows because right now, the workflows continue and aren’t accurate. 

 

All the best,

 

Kayleigh

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Community Manager

Hi @Kayleigh_Walter,

 

Have you partnered with HubSpot technical support regarding this matter? 

 

If something is not working as expected, reaching out to technical support will be the best next step.

 

Thank you,
Jenny


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