You can not create custom ticket types, as in you can not cerate addition ticket objects in HubSpot.
Ticket pipelines a visual presentations of different channels or jourenys that tickets go through on their way to being resolved. These could be a good way to sepate different types of ticket your organisation works on.
You can not create custom ticket types, as in you can not cerate addition ticket objects in HubSpot.
Ticket pipelines a visual presentations of different channels or jourenys that tickets go through on their way to being resolved. These could be a good way to sepate different types of ticket your organisation works on.
Thanks for the suggestion. Actually Category would be used differently in our case, and unfortunatley not as functional as our current system in that there are no Sub Categories which is a problem for us. Ticket Type examples are: Onsite Install, Remote Install, Support, RMA, etc. Categories would fall under Support tickets such as: Hardware issue, Software issue, Network issue, etc. And each of those need a sub category but looks like Service Hub doesn't have the ability to have sub categories.