Ticket Report at set time of day

[StevieVee]

Hi all,

Is it possible to create a report that is run at a set time of day?

I want a report that shows me number of tickets with a status of NEW at 5pm, reported on a daily basis. The idea being we can see how many service tickets have been left unattended at the end of the day.

Any help is appreciated!

[karstenkoehler]

Hi @StevieVee,

Yes, HubSpot has a feature to send you any report or dashboard on a recurring basis, see here: https://knowledge.hubspot.com/dashboard/email-or-export-reports-and-dashboards#manage-recurring-repo...

Let me know if you have any follow-up questions!

Best regards!

[StevieVee]

Thanks Karsten,

I have a weekly recurring email report set up already, what i am trying to achieve is a report on a dashboard that shows the number of tickets on a daily basis but at a set time (~5pm) so we can compare how many tickets are left open at the end of the day over time. Tracking how we are going with the aim to close all tickets by end of day.

A daily email report would give me that, but hoping to have a graph on a dashboard instead.

Cheers!

[karstenkoehler · Accepted solution]

Hi @StevieVee,

So you want to historically see how many tickets were open at 5pm on any given day in a report? Unfortunately, I don't think that's possible.

Best regards

[LFlores3]

Do you think this is somthing we can imporve? Do we have an API that can make this for us? 

This is a crucial metric for a lot of businnes.