Happy to offer insight @PamCotton , sorry I couldn't reply sooner.
Hi @PWolf4 I think it's a great idea to be able to share a direct link to a ticket in a follow up email, I haven't found a way to create or automate this capability based on the features available for the customer portal.
I suggest adding it as an Idea here for the Product Managers to review.
If my reply answered your question please mark it as a solution to make it easier for others to find.
This can be done in the current setup, but it is a bit buggy:
1. Create an acocunt so you can login into your own customer portal as a customer
2. Open an existing ticket in your customer portal
3. Copy the URL to the ticket in your browser
4. remove the ticket ID at the end of the URL
5. Insert the personlizationtoken "Ticket ID" at the end of the URL, it should look like this:
The issue here is that after opening this link, the button "view all tickets" automaticly changes to "back to all tickets" and it does not work. Opening the ticket works though.
Happy to offer insight @PamCotton , sorry I couldn't reply sooner.
Hi @PWolf4 I think it's a great idea to be able to share a direct link to a ticket in a follow up email, I haven't found a way to create or automate this capability based on the features available for the customer portal.
I suggest adding it as an Idea here for the Product Managers to review.
If my reply answered your question please mark it as a solution to make it easier for others to find.