Ticket Description Not Posting in Replies
We are using HubSpot forms on our websites where customers contact us for tech support, product questions, etc. Once the form is submitted, we have it set up to create a service ticket. The problem we have is that when a rep. replies via email, the original "ticket description" does not appear in the reply, so the consumer loses the chain from their original inquiry. Other than our reps copying and pasting back into the body of the email, is there a way to set this up on the ticket replies?