Thread Marketing emails or Generate automated emails from Service Hub

Occasional Contributor

I want the ability to create a workflow email within Service Hub instead of the Marketing Hub. Currently, if a customer emails our support inbox, a new ticket is automated and an email is sent to the customer with our knowledge base info and a ticket number. However, if the customer responds to this automated email, the conversation goes into the Marketing Hub and not the Ticket (since email workflows are within the Marketing Hub). I want to see the conversation thread in the Service Hub. 

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Regular Advisor | Silver Partner

Hi @jordan_bolt 


Is the Reply email address a Marketing Email Address? Or, is it a Conversations Email address?


If your reply email address is set to an address in your Conversations Inbox it will default to the Support Team.


Is that what you want?




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