Thread Marketing emails or Generate automated emails from Service Hub
2 weeks ago
I want the ability to create a workflow email within Service Hub instead of the Marketing Hub. Currently, if a customer emails our support inbox, a new ticket is automated and an email is sent to the customer with our knowledge base info and a ticket number. However, if the customer responds to this automated email, the conversation goes into the Marketing Hub and not the Ticket (since email workflows are within the Marketing Hub). I want to see the conversation thread in the Service Hub.