Tickets & Conversations

SBFlyHigh
Member

This page is unavailable error

SOLVE

Hello, i'm trying to fix the error i'm getting but i don't know what i'm doing wrong.

I connected my domain to hubspot and i says it is connected but it says "this page is unavailable"

 

I already tried to add /home on the configs and the doesn't work either.

0 Upvotes
1 Accepted solution
Jnix284
Solution
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

This page is unavailable error

SOLVE

UPDATE from HubSpot Support (ticket #15668088) 1:30 PM CDT

 

The engineering team deployed a fix to the system this morning that resolved the issue, this should also help the majority of portals that were experiencing this issue.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

View solution in original post

4 Replies 4
Jnix284
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

This page is unavailable error

SOLVE

@SBFlyHigh there is currently an issue impacting many free users where their website is not available despite being properly configured. I have an open ticket with HubSpot Support and their developers are working on identifying the cause so they can provide a permanent resolution.

 

If you can share your website URL, I can add it to the ticket so they can prioritize the fix for your account once it's ready.

 

As a temporary solution, you can unpublish the page (without /home) and then publish it again. For some users this works without having to do it again, but other users have had to do this again after a week, a few days, or even within minutes. This first popped up 2 weeks ago with one site and I went through the normal troubleshooting only to realize it was properly configured, unfortunately HubSpot Support was limited last week due to their Global Week of Rest so I didn't get an answer back until late last week. 

 

I'll keep you updated as I learn more, you can DM me your URL if you don't want to share it publicly in this thread.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
SBFlyHigh
Member

This page is unavailable error

SOLVE
the website suddenly started working now, i don't know what i did, but thx
anyways
Jnix284
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

This page is unavailable error

SOLVE

@SBFlyHigh that's great news, thanks for the update. If it happens to go offline again, please let me know. Hopefully this means they've identified the cause and have found a permanent fix 🤞


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
Jnix284
Solution
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

This page is unavailable error

SOLVE

UPDATE from HubSpot Support (ticket #15668088) 1:30 PM CDT

 

The engineering team deployed a fix to the system this morning that resolved the issue, this should also help the majority of portals that were experiencing this issue.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin