Can you provide more context and details? Where exactly are you seeing this? Which connected channel has created this message? Do you have integrations in place that could play a role? Is this a one-time occurrence or has this happened before?
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Thank you for this, I'm still missing the bigger picture here – I don't understand yet where exactly this is occurring. Could you please answer the questions below?
Where exactly are you seeing this?
Which connected channel has created this message? (website form, team email, messenger)
Do you have integrations in place that could play a role here?
Is this a one-time occurrence or has this happened before?
Without these answers, we will not be able to help you.
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer