This error message received in HubSpot sent from other mail.

smaharjan
Member

New message from %%your_name%% Name: %%your_name%% Email: %%email_address%% Phone: %%phone_number%% Company: %%company_name%% Message: %%Message%%Capture.PNG

0 Upvotes
3 Replies 3
karstenkoehler
Hall of Famer

Hi @smaharjan,

 

Can you provide more context and details? Where exactly are you seeing this? Which connected channel has created this message? Do you have integrations in place that could play a role? Is this a one-time occurrence or has this happened before?

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

smaharjan
Member

This message was sent from an email address of the company Genese Solution and details are like

For example,

"Need inquiry for google from Sushan maharjan <my email address>

Phone Number: ______

Org Name: genese

Country: Nepal"

hubspot inbox mail i have received this. Ive been receiving this error from  yesterday.

Can you please reach out this issue.

Thankyou,

Sushan Maharjan

0 Upvotes
karstenkoehler
Hall of Famer

Hi @smaharjan,

 

Thank you for this, I'm still missing the bigger picture here – I don't understand yet where exactly this is occurring. Could you please answer the questions below?

 

Where exactly are you seeing this?

Which connected channel has created this message? (website form, team email, messenger)

Do you have integrations in place that could play a role here?

Is this a one-time occurrence or has this happened before?

 

Without these answers, we will not be able to help you.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.