Tickets & Conversations


Sync Conversation Comments to Ticket

If I create a ticket from a conversation, I want the comments I make on that conversation to appear in the ticket. They often include vital process information on the steps I take to close a conversation. 

Community Manager
Community Manager

Sync Conversation Comments to Ticket

Hi @CWines,


Thank you for your feedback! This would be a helpful feature 🙂 


I would highly recommend you to please post this product suggestion at our ideas forum.


Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.


Thank you,


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !