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Support form attachments

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Sachkundiger

Hey, we have a support form and it does require to upload an image to check where the error is happening. But the only way I found it to check the attachments is going through the form settings and checking uploads. It doesn't make any sense from a customer support standpoint to not having the image attached to ticket created by the form fill. Is there a way to do this? I couldn't find it!

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Esteemed Advisor | Gold Partner | HubSpot Certified Trainer

Hi @JDobbin,

 

By default the uploaded file should attach directly to the ticket. You should be able to see that in the bottom right. I added an upload form field to our support form for testing, you'll see the attachment associated location.

 

Service-Hub-Ticket-Attachement.JPG

 

If you have issues, feel free to book time with me and we can walk through it.




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

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Esteemed Advisor | Gold Partner | HubSpot Certified Trainer

Hi @JDobbin,

 

By default the uploaded file should attach directly to the ticket. You should be able to see that in the bottom right. I added an upload form field to our support form for testing, you'll see the attachment associated location.

 

Service-Hub-Ticket-Attachement.JPG

 

If you have issues, feel free to book time with me and we can walk through it.




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

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Sachkundiger

Thx! I was missing that one.

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