Support form attachments

[JDobbin]

Hey, we have a support form and it does require to upload an image to check where the error is happening. But the only way I found it to check the attachments is going through the form settings and checking uploads. It doesn't make any sense from a customer support standpoint to not having the image attached to ticket created by the form fill. Is there a way to do this? I couldn't find it!

[Josh · Accepted solution]

Hi @JDobbin,

By default the uploaded file should attach directly to the ticket. You should be able to see that in the bottom right. I added an upload form field to our support form for testing, you'll see the attachment associated location.

If you have issues, feel free to book time with me and we can walk through it.

[JDobbin]

Thx! I was missing that one.