Tickets & Conversations

JDobbin
Contributor | Diamond Partner
Contributor | Diamond Partner

Support form attachments

SOLVE

Hey, we have a support form and it does require to upload an image to check where the error is happening. But the only way I found it to check the attachments is going through the form settings and checking uploads. It doesn't make any sense from a customer support standpoint to not having the image attached to ticket created by the form fill. Is there a way to do this? I couldn't find it!

1 Accepted solution
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Support form attachments

SOLVE

Hi @JDobbin,

 

By default the uploaded file should attach directly to the ticket. You should be able to see that in the bottom right. I added an upload form field to our support form for testing, you'll see the attachment associated location.

 

Service-Hub-Ticket-Attachement.JPG

 

If you have issues, feel free to book time with me and we can walk through it.




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

0 Upvotes
2 Replies 2
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Support form attachments

SOLVE

Hi @JDobbin,

 

By default the uploaded file should attach directly to the ticket. You should be able to see that in the bottom right. I added an upload form field to our support form for testing, you'll see the attachment associated location.

 

Service-Hub-Ticket-Attachement.JPG

 

If you have issues, feel free to book time with me and we can walk through it.




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

0 Upvotes
JDobbin
Contributor | Diamond Partner
Contributor | Diamond Partner

Support form attachments

SOLVE

Thx! I was missing that one.

0 Upvotes