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N8exchange
Member

Superadmin's email address rescinded

SOLVE

I am the superadmin for a network database with 5 other users. I think we're currently deactivated, but still within the 90-days window. Unfortunately, my previous organization deleted the email account I used to sign in and I am unable to sign in to reactivate. 

 

Is there a way for another non-admin user to be assigned as the superadmin and recover the account? Is there some way for me to ask for my email address to be changed without having access to log in?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Superadmin's email address rescinded

SOLVE

Hi @N8exchange,

 

There's a troubleshooting article for logging in here: https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot#additional-login-help

 

Since none of the steps apply, I'd recommend submitting the form at the end of the page.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Superadmin's email address rescinded

SOLVE

Hi @N8exchange,

 

There's a troubleshooting article for logging in here: https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot#additional-login-help

 

Since none of the steps apply, I'd recommend submitting the form at the end of the page.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes