Jun 14, 2018 10:51 AM - edited Jun 14, 2018 11:37 AM
One potentially useful feature is to have high level summarization of Conversations content on a portal, such as within each channel (live chat, email), each inbox, across all conversations, etc. The summarization could extract out big topics/phrases that are discussed within conversations, and also sentiment analysis for the chats, where the summarization could be configurable across number of topics, days, etc. This could be useful for individuals who want an overview of topics and themes in their portal's threads without having to read through tons of threads to get a feel of the status. Would love to get people's thoughts on this!
Jun 14, 2018 12:27 PM - edited Jun 26, 2018 7:15 AM
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Excellent suggestions. You may wish to add them to a new or existing thread in HubSpot Ideas.
You'll typically get much more traction from the HubSpot Community AND the Ideas Forum is where HubSpot Product Teams monitor suggestions for popularity -- i.e., VOTES! 🙂
Hope that helps.
Please include @MFrankJohnson in your message if you'd like me to reply.