Spamming using Chatbot

Latha · ‎jul 4, 2019

Hi Community,

What are the flood control measures we have in place in the chatbot ? Can anyone write a script to send repeated messages to spam us ?

Appreciate your help,

Latha

RocketDollar · ‎ago 27, 2019

We required an email before someone could message a live team on our chatbot.

spamming and low-quality customer conversations dropped dramatically.

Exibir solução no post original

RocketDollar · ‎ago 27, 2019

We required an email before someone could message a live team on our chatbot.

spamming and low-quality customer conversations dropped dramatically.

BHill8 · ‎fev 23, 2023

Is it possible to request and email before they can chat? I only see the option in Hubspot "immediately after the first message is sent"

DianaGomez · ‎fev 24, 2023

Hi @BHill8, hope you are doing well!

It is not possible at the moment, however it is in planning. You can follow the idea here, to make sure you receive the feature updates.

Hope this helps,

Diana

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Latha · ‎ago 29, 2019

Great idea. Thanks.

sharonlicari · ‎jul 5, 2019

Hey @Latha

Thank you for post. I will investigate this for you, as soon I get any information I will contact you again.

Best,

Sharon

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