Sound for Chat

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Regular Contributor

There is no sound notification when a new chat comes in. We are only getting a sound notification once someone has responded to the chat. This is very ineffective and it's causing us to miss chats. 

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Community Manager

Hey @nikkiv,

 

You can configure the notification sounds for chats as outlined here.

 

Thanks,

Jenny


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Regular Contributor

@jennysowyrda Yes - I know how to set these up. The issue we are having is if we don't have the browser window open then there is no sound which is causing us to miss chats. 

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