Something went wrong in the conversation view

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New Contributor

When I click on the conversations in the menu I get the following error message:

 

Screenshot 2019-12-16 at 14.27.44.png

 

I can't use / assess the conversations view anymoe

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Community Manager

Hi @Michiel1010

 

Thank you for your patience. Are you still experiencing this issue? If you can direct message me a video of the behavior, that would be great!

 

Thank you,

Jenny


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Community Manager

Hi @Michiel1010,

 

Can you please collect a har file and send along a video of what you are experiencing?

 

Additionally, are other users experiencing this as well?

Thank you,
Jenny


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New Contributor

I can't upload the har file. I have renamed it to a png file but it is too big 8MB

 

No other users are experiencing this.

 

We are evaluating the product for our sales and marketing activities

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Community Manager

Hi @Michiel1010

 

Thank you for your patience. Are you still experiencing this issue? If you can direct message me a video of the behavior, that would be great!

 

Thank you,

Jenny


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New Contributor

The problem is now solved. I don't know why but I can now access the conversations view again

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