Snippets Not Working on Conversation

[EDemirsar]

we can not click the snippets to add the chat section. We have just faced this problem the snippets are unclickable and how are we able to solve it?

[BérangèreL]

Hi @EDemirsar,

Thank you for asking the Community!

I am sorry to hear that you cannot use snippets in the conversation section.
Let's see that together 🙂

1. The snippets appear but you cannot click on them? Or the snippets are not present at all in the conversations?
2. What about on a contact record, if you create a note, are you able to click on the snippet from there? Or does this happen everywhere?
3. Does this happen on a different browser? Can you please try in an incognito window or by clearing the cache?
4. Is only one user not able to click on the snippets? Or are all users not able to do this?
5. Since when this behavior occurred?
6. Does the user have the right permissions in terms of "Sales access" and "conversation"?

First, I'd like to share this article for information about the topic "Create and use snippets".

I'd like to also ask our Top Experts to join this discussion: Hi @SarahX, @Phil_Vallender and @OPerek-Clark do you have any suggestions to share with @EDemirsar, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you so much 🌟 and have a lovely day!

Best,
Bérangère

[EDemirsar · Accepted solution]

Hello,

the next day it suddenly works on its own. I was able to see the snippets but it was unclickable 

[BérangèreL]

Hi @EDemirsar, I hope that you are well!

Thanks for letting us know! I am glad to hear that it is now working.

Please let us know if you experience this behavior again.

Have a great day!

Best,
Bérangère