Im extremely new to hubspot and im initially looking to use it for customers to raise support tickets from my wordpress website. Ive embedded a form that allows my customers to raise a ticket but ideally I would like this to be linked to their account on my website and allow them to view and respond to their tickets from their account.
Does anybody know if this is possible? Ive looked through the documentation but i think im just confusing myself 😄
Have you heard of the customer portal feature in HubSpot yet? 😄
A customer portal is a home behind a login where customers can view, open, and reply to their support tickets. It typically is accessed through a knowledge base, but you can also share a link to the portal directly with your customers. You could potentially share this link with your customers!