Settings > Connected Channels > inbox > Send From > Customise from Address - Save Error

SOLVE
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Occasional Contributor

Hi,

 

I'm getting an error when updating the Customised Address field and selecting Save.

 

08f311e6d8814f8eb0303c26dcc3d635

 

The settings revert back to the default hubspot-inbox.

 

Online chat directed me to make a post here.

 

Thanks in advance.

Andrew.

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1 Accepted solution

Accepted Solutions
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Solution
Occasional Contributor

Hi @PamCotton 

 

I worked it out.  

 

The 'Hosted email (HubSpot fallback)' was also setup to use the custom email address info@crackin.com.au 

 

You can't use the same email address in the fallback address and the Inbox connected to a channel.

 

Cheers.

Andrew

View solution in original post

3 Replies 3
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Community Manager

Hello @Crackin 

 

Could you please clear your browser cache,and try again to see if the error persists? Are other users also experiencing this error?

 

If so,  could you please provide us a screenshot, the more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam


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0 Upvotes
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Occasional Contributor

Hi @PamCotton,

 

Thanks for replying.

 

I've tried both Safarai and Chrome with browser cache's cleared. Still getting the same error message.

 

Please see attached screenshot.

 

info.png

Cheers.

Andrew.

0 Upvotes
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Solution
Occasional Contributor

Hi @PamCotton 

 

I worked it out.  

 

The 'Hosted email (HubSpot fallback)' was also setup to use the custom email address info@crackin.com.au 

 

You can't use the same email address in the fallback address and the Inbox connected to a channel.

 

Cheers.

Andrew

View solution in original post