Set reminder for open tickets
Apr 30, 2019 11:07 AM
I would like to have my CRM representative reminded of any pending/ open tickets:
1) Is there a way to look up tickets that are pending/ open in the Service Dashboard?
2) From what I understand, you can set reminders for tasks. Can I do the same for tickets so my CRM rep is notified of resolving a ticket within a certain timeframe?