Tickets & Conversations

JGibbs4
Participant

Set Default Board for Jira Tickets and Snippets in Jira Tickets

Hey Ther!

 

We have just setup the Jira integration, and I want to set a default board and issue for all Jira tickets. Any issue submitted via Hubspot is going to be added to the Support Project as a Bug in Jira, so can I set that as the default?

 

Our engineering team also has a set layout they want our support team to use when they are saubmitting a ticket. Is there a way I can set it so some info is already filled when the team goes to create a jira issue through hubspot? Or would I need to build an autohotkey and distribute it to the support team?

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PamCotton
Community Manager
Community Manager

Set Default Board for Jira Tickets and Snippets in Jira Tickets

Hey @JGibbs4, thank you for posting in our Community!

 

To set a default board and issue type for all Jira tickets submitted through HubSpot, you'll need to configure these settings within your Jira instance. Have you checked your settings in Jira?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam

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