Service Ticket - Only show certain status options based on category

[KSweeney27]

Is there a way to only show certain ticket status options based off the category of service ticket selected?

Example:

Service Ticket Category Options:

New Order Inquiry

Custom Order Inquiry

Customer Complaint

Ticket Status Options:

New
Waiting on customer response

Waiting for answer internally

Entered QMS

Under Investigation

Closed

When a service ticket is entered under the Category "Customer Complaint" I would like to only show ticket status options: New, Entered QMS, Under Investigation and Closed. 

Possible?

Thanks!

[karstenkoehler · Accepted solution]

Hi @KSweeney27,

Unfortunately not, no. However, the product team is working on this: https://community.hubspot.com/t5/HubSpot-Ideas/Controlling-and-dependent-property-attributes-needed/...

I'd recommend commenting and upvoting to follow for updates. You can also make it easier for others to find the request by accepting my reply as a solution. I'd appreciate it, too!

[KSweeney27]

This is from 2020 😞

[karstenkoehler]

@KSweeney27 the latest comment by the product team on that thread is from March 2023.