Service Ticket Access by Customers

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New Member

Is it possible for our customers to access the Service Tickets to view the status and add additional comments or upload attachments?

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Community Manager

Hi @WLBOS,

 

There is no way for customers to access their tickets within your account. If you want to keep them updated, I would recommend emailing them when the tickets change status. 

 

Thank you,
Jenny


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Esteemed Advisor

@WLBOS I love the concept of your request, however, I do not want any outsiders in our CRM. 

 

@jennysowyrda is there an integration for service tickets that integrates with HubSpot?

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Community Manager

Hi @gelflex-cc,

 

For a full list of integrations for customer success teams, I wanted to share this resource.

 

Thank you,
Jenny


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