Service SLA and ITSMSOLVE
Feb 21, 2020 2:02 PM
How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, customer and schedule (Work days only).
We need to provide our team visibility of our SLAs for each customer to guarantee the closure time of the tickets to meet the deadlines set by contract.
I tried to do that using workflows, but I feel like I don't have enough tools in the Tickets Workflow to build something like that, maybe I'm just trying to do it the wrong way...
Do you guys have any clue of how can I manage to build that?
Thank you very much!
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